Shipping & Handling
We ship daily Monday – Friday. Depending upon where you live you can get your ovens within approx 2-10 days. Our ovens are shipped in a secure custom wooden crate which sit on a pallet. Shipping within the continental US is free*. Extra fees may apply depending upon your delivery set up. There is no sales tax if shipping outside of Arizona; otherwise it is 7.5%. If able, we will provide recommendations for installation but we only ship to curbside or driveway. We use various freight trucking companies with a lift gate and will provide you with these details after purchase. Someone will need to be home to receive shipment. Our traditional oven crates measure 43″ x 43″ x 39″
What is the charge for delivery?
Delivery is FREE in continental USA! If you are in AK, HI, or islands (any ferry transport) off the US coast please contact us for a quote. As above, there maybe added charges depending upon the set up on your end. Usually if it’s a residential address needing a lift gate there will be an additional $75 charge.
Do you ship to out of the United States?
We sure do. Just give us your address and we’ll provide you with a quote. Ps …Canada is easy as we have a warehouse in Toronto! Good Eh!!
Do you install the oven or place it where it’s going to be?
We will recommend installation companies if we have contacts in your area but the freight drivers cannot do this. Installation is not difficult but you definitely need to have extra hands to assist. If you want to build this in, again we urge you to consult with an outdoor kitchen contractor or landscaper. We also suggest contacting safe or piano movers- they know a thing or two about lifting heavy things. We do provide an easy diagram which will help assisting with the install. We welcome phone calls- so feel free to call us for any questions and/or advice. 602-482-1000 or email email@example.com . We are really good at replying to emails!!
What is the expected delivery time?
Depending upon where you live you should receive it within 2-10 days but we can’t foree any freight company delays. We will give you shipping information and instructions once the freight company has confirmed pick up. We usually arrange pick up within 1-2 business days of purchase.
What if my oven is damaged when it arrives?
All ovens will be shipped without any damages so it is important that you inspect upon arrival PRIOR to the delivery truck leaving. We do carry freight insurance to your door. You may find that the bottom slab has a bit of crumbling- that is normal and unavoidable and is NOT considered transit damage. Using the patch repair kit will be useful here! We have experienced very few damages in transit.
What is different about our ovens?
We work directly with the factory where they are made. We actually spend a lot of time with the manufacturer going over quality control and learning about their methods. Our ovens are triple insulated which keeps the heat in, not out. Our ovens are made from a generational company. These incredibly talented folks have been making ovens by hand for decades. They are true oven makers through and through.
Do I have to wait for the oven to be shipped from Portugal? No, we are consistently ordering these wood fire ovens so that we have many of them in stock in Scottsdale Arizona. If we are out of stock, there are always containers in transit.
Can I pick up the oven myself?
Absolutely, we love visitors. You are more than welcome to come and pick up from our Scottsdale facility and look at our showroom! These ovens weigh between 1000-1500 lbs so make sure your truck has a lift gate. We are happy to load with our forklift, but you need to make arrangements for your end. We will also deduct $100 for any oven that is picked up!
Do you offer a warranty?
Like we said above- we do a quality check before any of our ovens are shipped to customers. Aside from dr
We back up our product and always want you to be happy about your purchase. Our ovens are insured through our freight companies to the door so if there is ever an issue you're covered. But you need to inspect your oven before you sign the freight acceptance.
Our policy lasts 14 days. If after 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please call us for a Return Authorization.
To be eligible for a return, your oven must be unused and in original crate / box and in the condition that you received it.
You will be responsible for freight both to you and the return freight. Once it is accepted back in the Authentic Pizza Ovens warehouse we will credit you the balance due based on the below.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different item you must return your item in it's original packaging and pay the to and from freight.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Authentic Pizza Ovens - Limited Warranty
Authentic Pizza Ovens is an importer of exceptional quality Traditional and Modern wood fired ovens and warrants its ovens to be free from major defects in materials and craftsmanship on the structural components for a period of five (5) years from the date of purchase. This warranty may be invalid if the oven or any part is not correctly installed, cured, operated, and maintained according to all specified instructions at purchase.
SPECIFICATIONS TO THE WARRANTY
The warranty above is not applicable under the following circumstances:
(1) The Oven was not installed in accordance with Authentic Pizza Ovens installation guide and your local building codes.
(2) This Warranty does not apply to any cracking caused by over-firing or the failure to follow a proper curing schedule. See care information for a detailed explanation of this curing schedule. All authentic ovens will crack, it is physics.
(3) The Oven has been subjected to non-standard use, including but not limited to, throwing firewood into the oven with force, addition of non-approved appliances or burners, burning fuels with abnormal burning characteristics, including: driftwood, coal, plywood, and wood products using a binder that may burn at excessive temperatures, causing damage to the Oven. The oven should not be over stuffed with wood.
(4) The Oven has been subjected to or the use of improper chemicals or liquids that have been used to clean or sanitize the interior of the oven.
(5) This Warranty does not cover damage to the dome caused by storing any materials on the top of the oven.
(6) This Warranty does not apply to normal wear and tear of the Oven, or on parts that would be worn or replaced under normal conditions, including the following:
- Normal cracking due to expansion and contraction stress relief in the refractory materials of either the dome or floor tiles.
- Discoloration of exterior finishes in areas repeatedly exposed to smoke, as this is considered normal wear and character on your wood fired pizza oven.
(7) This Warranty does not apply to ovens that have NOT been covered. Ovens need to be protected from wet weather. Protect from rain and snow. It is very clear to see if an oven has not been covered.
(8) This Warranty does not apply to any rust that may develop on the door and/or chimney. We recommend with all steel door and chimney ovens that you apply a clear coat of A Rustoleum like rust protector and cover when not in use. Our aluminum door ovens will not rust.
(9) This Warranty does not cover damage to, or failure of the Oven, resulting from natural or other catastrophes, such as flood, fire, wind, or severe storms.
LIMITATION ON LIABILITY
It is specifically agreed and understood that Authentic Pizza Ovens sole obligation, and Purchaser’s exclusive remedy under this Warranty, and under any other Warranty, expressed or implied otherwise, shall be limited to replacement, repair, or refund up to the original purchase price of the Oven, excluding shipping costs, as specified above. Such liability shall not include, and Purchaser or other third parties, specifically renounces any rights to recover special, incidental, consequential, or other damages of any kind whatsoever, including, but not limited to, injuries to persons or damage to property, loss of profits or anticipated profits, damage to business reputation or goodwill, all costs incurred receiving, unloading, moving at your location, and installing Authentic Pizza Ovens, or loss of use of the Oven.
In no event shall Authentic Pizza Ovens be responsible for any incidental or consequential damages caused by defects in its Ovens, whether such damage occurs, or is discovered before or after replacement or repair, and whether or not such damage is caused by Authentic Pizza Ovens. The duration of any Warranty with respect to the Oven is limited to legitimate claims received within the duration of the foregoing Warranty.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
Authentic Pizza Ovens reserves the right to investigate any and all claims against this Warranty and to decide upon method of settlement.
Before any Oven is returned, Authentic Pizza Ovens, or its authorized representative, must provide Purchaser with written return authorization and instructions for preparation of the shipment. Failure to properly package the Oven for return may result in Purchaser being billed by Authentic Pizza Ovens. Authentic Pizza Ovens reserves the right to bill Purchaser for return freight if Oven was found to be damaged through negligence or Warranty was voided, as outlined in this Warranty.
DEALERS HAVE NO AUTHORITY TO ALTER THIS WARRANTY
Authentic Pizza Ovens employees and/or dealers have no authority to make any Warranties, nor to authorize any remedies in addition to, or inconsistent with, those stated above.
In order for any claim under this Warranty to be valid, Authentic Pizza Ovens must be notified of the claimed by email: Info@authenticpizzaovens.com Should you have any questions you may contact us at 602-482-1000
All claims against this Warranty should include the Oven model, original invoice number, date of purchase, a description of the issue, photographs of the area of concern, and a full description of the circumstances giving rise to the Warranty Claim, if known. It will be very clear with this information for our oven works facility to determine the damages in question. Please examine all of the contents of your delivery as soon as possible after receipt and inform Authentic Pizza Ovens within ten (10) days if any items are missing, incorrect or damaged.
How long does an oven take to heat up?
When prepared correctly the oven will take approximately 45 minutes to an hour and a half to get to the right temperature to bake your delicious pizzas. To get it closer to the 45 min mark, use a butane torch which you can get at a Home Depot type store- around $15-$25. Set up your ‘camp fire’ in a Lincoln log/tic tac toe fashion and use the torch on it for about 2-3 min. Saves heaps of time. Do not use paper- that just creates ash.
What is curing and do I need to do this?
YES you need to do this!
Curing simply means removing the moisture in the mortar. Curing will significantly help to protect the cooking ability and the life of your oven. So, yes you need to cure your traditional oven (1 day cure only). You will be starting small fires and repeating daily for 5 days.
Start a small fire and let it burn throughout the day (4-5 hours) maintaining temperature:
Day 2. Repeat 215F/100C
Day 3. Repeat 300F/ 150C
Day 4. Repeat 400F/200C
Day 5. Repeat 480F/250C
REMEMBER YOUR THERMOMETER IS IN CELSIUS!! (because they are made in Europe)
Make sure that you close the oven door each night, which will keep in the heat and protect moisture from getting in until the curing process is complete
Even though you cure your ovens it will still crack (realistically all wood fired brick or clay ovens will crack at varying degrees) they are usually very thin. We do include a ‘patch’ kit with each brick oven but this is not necessary, as it does not affect the oven function in a noticeable way. It is best to apply ultrafire when the oven is hot!
Here is a video on how to use the ultra fire crack repair kit.
Do I need to keep my oven covered? If you're oven is undercover it isn't necessary, however if your oven is out in the open the answer is YES. It is important to protect it from wet weather. It's ok if it gets wet or a rained on occasionally- but it is very important that it doesn't sit in the wet, snow etc for extended periods of time. We do covers offer pizza ovens covers:
What kind of wood should I use?
Only use hardwoods such as walnut, oak, mesquite, apple, maple and etc. Please stay away from softer woods like pine our spruce that are resinous.
How do I clean the oven?
You don’t. Once the fire is out and cools you just sweep it out and it’s perfectly ready for next time! I usually close the door after a session and simply shovel it out before the next burn.
What kind of flour should I use?
Since you’re buying a Pizza oven you know that excellent pizza is all about the crust. We recommend several kinds of flour- see below the products we suggest and we usually have them in stock and are happy to ship! If in a hurry we also love Trader Joe’s pizza dough! We carry the following.
- Hayden Flour Mills
- King Arthur Flour
- Caputo’s 00 (low in gluten)
What tools do I need for my wood fire pizza oven?
You will definitely need a peel. In Pizza language that’s what you use to turn the pizza in the oven and put in and pull it out when it’s done. They look like a paddle with a long stick attached and come in wood or metal. iI like the using the basic wood peel to put the pizza in the oven and take it out with the metal one- then I rest it back onto the wooden peel to serve/cut.(But that’s just me!) . A perfect starter kit is:
- A pizza peel or 2
- Oven brush
- Bubble popper which we use to turn the pizza…we love the bubbles.
- Oven shovel
What else can I cook in this oven?
The list is long. Of course our ovens make the most delicious home made pizzas and you’ll be the Bell of the Block! That said, you can try your hand with breads, chicken, turkey, fish, steak, burgers, lamb, desserts and the list goes on. We include many recipes with your oven and email them to you with all your care instructions.