Shipping & Handling
We ship daily Monday – Friday. Depending upon where you live you can get your ovens within approx 2-10 days. Our ovens are shipped in a secure custom wooden crate which sit on a pallet. Shipping within the continental US is free*. Extra fees may apply depending upon your delivery set up. There is no sales tax if shipping outside of Arizona; otherwise it is 7.5%. If able, we will provide recommendations for installation but we only ship to curbside or driveway. We use various freight trucking companies with a lift gate and will provide you with these details after purchase. Someone will need to be home to receive shipment. Our traditional oven crates measure 43″ x 43″ x 39″
What is the charge for delivery?
Delivery is FREE in continental USA! If you are in AK, HI, or islands (any ferry transport) off the US coast please contact us for a quote. As above, there maybe added charges depending upon the set up on your end. Usually if it’s a residential address needing a lift gate there will be an additional $75 charge.
Do you ship to out of the United States?
We sure do. Just give us your address and we’ll provide you with a quote. Ps …Canada is easy as we have a warehouse in Toronto! Good Eh!!
Do you install the oven or place it where it’s going to be?
We will recommend installation companies if we have contacts in your area but the freight drivers cannot do this. Installation is not difficult but you definitely need to have extra hands to assist. If you want to build this in, again we urge you to consult with an outdoor kitchen contractor or landscaper. We also suggest contacting safe or piano movers- they know a thing or two about lifting heavy things. We do provide an easy diagram which will help assisting with the install. We welcome phone calls- so feel free to call us for any questions and/or advice. 602-482-1000 or email firstname.lastname@example.org . We are really good at replying to emails!!
What is the expected delivery time?
Depending upon where you live you should receive it within 2-10 days but we can’t foree any freight company delays. We will give you shipping information and instructions once the freight company has confirmed pick up. We usually arrange pick up within 1-2 business days of purchase.
What if my oven is damaged when it arrives?
All ovens will be shipped without any damages so it is important that you inspect upon arrival PRIOR to the delivery truck leaving. We do carry freight insurance to your door. You may find that the bottom slab has a bit of crumbling- that is normal and unavoidable and is NOT considered transit damage. Using the patch repair kit will be useful here! We have experienced very few damages in transit.
What is different about our ovens?
We work directly with the factory where they are made. We actually spend a lot of time with the manufacturer going over quality control and learning about their methods. Our ovens are triple insulated which keeps the heat in, not out. Our ovens are made from a generational company. These incredibly talented folks have been making ovens by hand for decades. They are true oven makers through and through.
Do I have to wait for the oven to be shipped from Portugal? No, we are consistently ordering these wood fire ovens so that we have many of them in stock in Scottsdale Arizona. If we are out of stock, there are always containers in transit.
Can I pick up the oven myself?
Absolutely, we love visitors. You are more than welcome to come and pick up from our Scottsdale facility and look at our showroom! These ovens weigh between 1000-1500 lbs so make sure your truck has a lift gate. We are happy to load with our forklift, but you need to make arrangements for your end. We will also deduct $100 for any oven that is picked up!
Do you offer a warranty?
Like we said above- we do a quality check before any of our ovens are shipped to customers. Aside from dropping the oven there is nothing that can break, that being said traditional Portuguese ovens develop cracks either inside, outside or both. This is normal and you should expect it to happen. It does NOT affect the oven however; it comes with a “patch” kit if it bothers you. As you do your research you will find that this is the case with all handmade Portuguese wood fire ovens. Therefore, we do not warranty the cracking. Personally, we think it adds character and is recognized in Europe as a sign of a well seasoned oven. You may find that the bottom slab has a bit of crumbling upon arrival- that is normal and unavoidable. Using the patch repair kit will be useful here too! View the video below which shows how to apply the crack repair kit and what to expect!
How long does an oven take to heat up?
When prepared correctly the oven will take approximately 45 minutes to an hour and a half to get to the right temperature to bake your delicious pizzas. To get it closer to the 45 min mark, use a butane torch which you can get at a Home Depot type store- around $15-$25. Set up your ‘camp fire’ in a Lincoln log/tic tac toe fashion and use the torch on it for about 2-3 min. Saves heaps of time. Do not use paper- that just creates ash.
What is curing and do I need to do this?
YES you need to do this!
Curing simply means removing the moisture in the mortar. Curing will significantly help to protect the cooking ability and the life of your oven. So, yes you need to cure your traditional oven (1 day cure only). You will be starting small fires and repeating daily for 5 days.
Start a small fire and let it burn throughout the day (4-5 hours) maintaining temperature:
Day 2. Repeat 215F/100C
Day 3. Repeat 300F/ 150C
Day 4. Repeat 400F/200C
Day 5. Repeat 480F/250C
REMEMBER YOUR THERMOMETER IS IN CELSIUS!! (because they are made in Europe)
Make sure that you close the oven door each night, which will keep in the heat and protect moisture from getting in until the curing process is complete
Even though you cure your ovens it will still crack (realistically all wood fired brick or clay ovens will crack at varying degrees) they are usually very thin. We do include a ‘patch’ kit with each brick oven but this is not necessary, as it does not affect the oven function in a noticeable way. It is best to apply ultrafire when the oven is hot!
Here is a video on how to use the ultra fire crack repair kit.
Do I need to keep my oven covered? If you're oven is undercover it isn't necessary, however if your oven is out in the open the answer is YES. It is important to protect it from wet weather. It's ok if it gets wet or a rained on occasionally- but it is very important that it doesn't sit in the wet, snow etc for extended periods of time. We do covers offer pizza ovens covers:
What kind of wood should I use?
Only use hardwoods such as walnut, oak, mesquite, apple, maple and etc. Please stay away from softer woods like pine our spruce that are resinous.
How do I clean the oven?
You don’t. Once the fire is out and cools you just sweep it out and it’s perfectly ready for next time! I usually close the door after a session and simply shovel it out before the next burn.
What kind of flour should I use?
Since you’re buying a Pizza oven you know that excellent pizza is all about the crust. We recommend several kinds of flour- see below the products we suggest and we usually have them in stock and are happy to ship! If in a hurry we also love Trader Joe’s pizza dough! We carry the following.
- Hayden Flour Mills
- King Arthur Flour
- Caputo’s 00 (low in gluten)
What tools do I need for my wood fire pizza oven?
You will definitely need a peel. In Pizza language that’s what you use to turn the pizza in the oven and put in and pull it out when it’s done. They look like a paddle with a long stick attached and come in wood or metal. iI like the using the basic wood peel to put the pizza in the oven and take it out with the metal one- then I rest it back onto the wooden peel to serve/cut.(But that’s just me!) . A perfect starter kit is:
- A pizza peel or 2
- Oven brush
- Bubble popper which we use to turn the pizza…we love the bubbles.
- Oven shovel
What else can I cook in this oven?
The list is long. Of course our ovens make the most delicious home made pizzas and you’ll be the Bell of the Block! That said, you can try your hand with breads, chicken, turkey, fish, steak, burgers, lamb, desserts and the list goes on. We include many recipes with your oven and email them to you with all your care instructions.