We have been searching for a pizza oven for a while. We came upon authentic pizza ovens and located an oven we loved. We ordered our pizza oven and received an email and a telephone call from Amber. She answered all of our questions. What amazing customer service! Amber sent us instructions on how to cure our oven and youtube videos to assist with cooking. We then received our pizza oven and it was amazing. I can’t wait to start cooking pizza in minutes. If your thinking of ordering a pizza oven, AUTHENTIC PIZZA OVENS should be at the top of your list.
I recently was able to purchase a Maximus Prime oven from a friend that could no longer use it. Barely able to read the fading, peeling sticker on the side of the oven, I googled it and found Authentic Pizza Ovens Company. I emailed them questions regarding the operation of the oven and was pleasantly surprised to receive a response back from Amber the very next day with extensive information on how to use it and links to documentation. Having a background working for a brick oven pizzeria company when I was younger, on our first day of use with the oven, I baked a small loaf of bread, roasted four different types of vegetables and made 10 pizzas that night. The following day we put a flat griddle inside the oven and seared three 2-in thick boneless ribeye steaks. The oven quality is excellent and customer service is second to none. I would highly recommend Amber and Authentic Pizza Oven Company to anyone considering purchasing a pizza oven!
They went above and beyond. A few hours after the purchase I received a call from customer service preparing me for the shipping process and potential pitfalls to look out for. When there was a carrier issue, Amber worked hard to find a resolution and followed up daily until the order arrived.
Can’t wait to try it out!
I have to say that from the time I placed my order to delivery I received the best customer service experience possible. Amber was the best! We love our new oven. It has added a whole new level to our outdoor entrainment area. We love cooking for friends and family. Try different foods other than just pizzas has been the most fun. But we do love pizzas. I would recommend this oven and this company 100%. Thanks Authentic Pizza Ovens for a wonderful product and your world class customer service.
Ordered a Maximus and within a day or two Amber contacted me with shipping info. The next day she informed me of a day’s shipping delay. She kept me updated of my oven’s progress until it arrived at the house. Set the oven up, followed their seasoning instructions and later that day turned out a couple of fantastic pies. Looking forward to years of cooking in this oven. Customer service is FANTASTIC.
Amber was a pleasure to work with. The oven is beautiful. I just lit first firing curing. Holds heat extremely well. I’m looking forward to making pizza and many different dishes. Focaccia, pizza thyme chicken just to name a few.. I love the oven and the communication
Excellent service and support by Penny, right from inquiry to getting at my door. Oven came in excellent condition and easy to install. Can’t wait to fire up some pizza..
A month ago-I’ve wanted one for years and now I have one!!!! Modern Maximus in black. LOVE IT!!! They were super easy to work with and I even got to see them in person while visiting Scottsdale AZ last month.
Finally installed our Authentic Pizza Oven and couldn't be more thrilled. Customer service was excellent and the product is amazing.
What an amazing pizza oven! We bought the Lisboa with the stone arch and it looks beautiful next to our outdoor fireplace! Pizzas are amazing and we've tried some of the recipes and can't get enough of them! I bought the rotisserie attachment and have used it to roast whole fryers! Amazing!!!! The whole experience has been great but have a plan because these ovens are not light. So plan your placement and how you will move it. The company does a great job with the shipment!
Couldn't be happier worked out Awesome. Thank You. Great communication and product. Making more pizza today.
Amazing customer service along with an absolutely amazing oven. We consulted Authentic Pizza Ovens about what we wanted for our project. They guided us to the best choice for our project and then gave a wealth of information from delivery, placing the oven, setting the oven up and care. They made the entire process VERY simple and pleasant. Couldn't be more happy with the pizza oven! Definitely 5 stars!
What sold me on purchasing our from Authentic Pizza Ovens was my initial phone conversation with Penny. The sales transaction and delivery were problem free and the oven arrived when promised. We recently had friends over and had a wonderful time making fresh pizzas and laughing...talk about a conversation piece. We are so pleased with our Maximus oven. Attached is an image taken of our oven and our first homemade pizza. This oven is a must for anyone who likes to entertain. Thank you Penny and Authentic Pizza Ovens.
After looking for a pizza oven for some time, I came across Authentic Pizza Ovens & decided to order the Pizzaioli pizza oven stone finish. I could not have made a better purchase. Not to mention, they have great customer service, they replied to my email within 24 hours & answered all my questions. It was delivered on time & was exactly what my dad wanted. Family and friends loved it also! Overall, I definitely recommend purchasing from Authentic Pizza Ovens.
Enthusiastic 5 star customer service..., Penny is driven to provide this to all her customers at any cost! Kudos from a very satisfied buyer. Highly recommended!!!
We purchased a Maximus wood fired oven from Authentic Pizza Ovens and really love it. It is a well built, solid oven that is the right size for our family meals and gatherings on the patio. The oven was shipped from Arizona to rural Vermont in about a week (free shipping!) without problems. I have been tempted to build a brick/concrete oven for years, but this style of oven seems like a better choice for preparing pizzas and breads for the family. It was easy to set in place and fire up. I know we will enjoy using this oven for many meals.
We have just purchased Lisbon Pizza oven. Penny at Authentic Pizza Ovens was so helpful on the phone and during a visit to the showroom. Having lived in Italy for several years we had wanted to make pizza as we remembered it and intended to build our own oven. But age and time prohibited this so we found this oven online. We were unsure about installing it but Penny alleviated all our fears. It was delivered yesterday and we hope it will be installed soon and pizza will once again be our favorite fare. We have a large family, all with Neapolitan pizza memories, as Penny said "it will become a memory builder again". Thank you Penny! We'll send photos when it is ready.
Thank you Penny! I love my oven! You made it so easy, and we're available every step of the way. After installation, you continued,(and still continue), to answer questions that I'm sure every newbie to wood fired cooking has. In my monster remodel project, this was one of my favorite purchases. If you are thinking of doing a pizza oven, these ovens are great, affordable, and fun for the entire family. They also come with Penny, who will go above and beyond to make sure you are happy with your purchase. Just do it!
We had a great experience in our purchase of our pizza oven. Penny has been very informative and helpful in all of our request. We are very happy with the quality and look of it!! Definitely recommend Authentic Pizza Ovens.
Doing business with this company was a great experience. Penny is very genuine, and wonderful to work with. The product is great, and Penny remains in touch with her clients long after the sale is complete.
Great communication, wonderful service, fast shipping, and an AWESOME oven. I've wanted one of these things for soooo long, so happy I went with Authentic Pizza Ovens for this big purchase. Extremely satisfied
